Shipping & Returns

CNY DJ Supply will make all reasonable efforts to make quick deliveries. Merchandise in stock will usually ship with in 48 hours of payment. Some items shown may not be in stock at the time of order and stock is shipped on a first come first serve basis. We do not ship back orders, but we welcome your reorders. Since some of our vendors are slower than others, please feel free to ask for a time estimate for the back ordered product. If you have a deadline for receiving your product, it must be stated to the CNY DJ Supply sales representative. CNY DJ Supply will make all reasonable efforts to meet such deadlines, but cannot guarantee on time delivery and cannot be held liable for it. Orders taken after 2:30 PM EST, will be shipped out next day.

Some larger packages and other heavy items such as but not limited to complete systems, multi-box shipments, speakers, cases, and trussing require additional shipping and handling charges and may not qualify for free shipping offers. Please contact CNY DJ Supply for more information on shipping rates.

CNY DJ Supply does not ship to P.O. Boxes, APO or FPO. Although CNY DJ Supply does its best to ship orders in a timely manner, because we use 3rd party carries such as UPS and trucking companies, we do not guarantee shipping time in transit and cannot be held liable for it. Cnydjsupply.com packs all items securely for the time in transit. You the customer must file claims with the carrier. The customer is responsible for all related shipping charges. Shipping that we pay to ship these items to you is not “refundable”. Ground shipping to
Western states takes 6-10 business days, mid west 4-7 days, east coast 1-4 days. Faster shipping is available for an extra fee; feel free to contact us for quotes. For products with no free shipping offer next to the price and item. Shipping charges will be added in the shopping cart while checking out. Weekends and holidays do not count for UPS Ground, UPS 3 day select, UPS 2nd day air, and UPS next day air.

Heavy items such as cases, speakers, trussing, completes, over sized shipments, and multi box shipments do not qualify for shipping rates listed in the shopping cart and may require additional charges.

Any shortages and claims in shipments must be reported to our shipping department with in 48 hours of receipt of order. No claims can be made after that.

Free shipping order is for UPS ground shipments only. Some States do not qualify for free ground shipping and must be ship via air mail. Feel free to contact cnydjsupply.com for details.

RETURNS:

There are absolutely NO RETURNS. All returns must include a return authorization number (RA#). All returns for warranty repair, non warranty repair, dead on arrival (DOA), shipped wrong or damaged are to be shipped prepaid. Any items shipped without an RA # will be refused. Any item found defective upon arrival is repaired under warranty or exchange. All returns for exchange or credit must be shipped prepaid in perfect condition, exhibit no scratches, have never been installed, no cosmetic damage, signs of wear, and all proper paper work such as warranty card, instruction manuals, connecting must be included for proper exchange or credit. Any package no shipped to cnydjsupply.com prepaid will be refused. The customer is responsible for all related shipping charges. Make sure you order the right item, there is a 20% restocking fee. There are absolutely no refunds. We will gladly give you store credit. I case of cancellation of an order a full refund will be applied to your account (if the order has not been shipped). If the order has been shipped, we will charge you with the shipping cost plus a 20% restocking fee and issue a store credit only. Note that a credit issued can take from 7-21 days.

Occasionally we may offer free shipping on select items. Free shipping offers are good on only pre-paid purchases, in the 48 contiguous United States. Shipping that we pay for these items to be shipped to you is “not refundable”. There are no refunds or credits on any shipping charges.

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